Terms and Conditions

Terms & conditions

BOOKING

A 50% deposit is payable on booking, full payment if less than 2 weeks to the start date of the course. The remainder is due 2 weeks before the course start date.

PAYMENT

Payments are to be made by Bank Transfer - details will be provided.

CANCELLATION

If you cancel 4 weeks or more before the date of the commencement of your course then any course fees over and above the deposit will be refunded. If you cancel less than 4 weeks but more than 2 weeks before the course starts then you will be refunded 25% of the total course fee. If you cancel less than 2 weeks before the course starts then there is no refund. Chris Moore will make every attempt to run a course. However, if, due to circumstances outside our control like dangerous and/or unsuitable weather conditions, loss or theft of transport or incapacitating injury, we have to cancel a course we will refund all fees paid or find another suitable date/instructor.

PARTICIPATION IN OUTDOOR ACTIVITIES STATEMENT

Climbing and Mountaineering and Canyoning are hazardous activities with a danger of personal injury or death. It is impossible to eliminate all risk, however through experience and following best practise and national guidelines we do our utmost to ensure your safety.

However, participants of all courses should be aware of and accept the risks and be responsible for their own actions and involvement. Whilst Instructors will take all reasonable care to reduce this risk. As a participant you are required to observe the safety instructions given to you during the course. In addition, climbing is a physical activity and minor sports injuries (bumps, sprains, and strains) are not uncommon. Although we take every care to minimise these risks, parents and carers should be aware of these and accept them on behalf of their children.

LIABILITY

Chris Moore is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or fault of Chris or associates while attending the course.

INSURANCE

Chris Moore has full public liability insurance but we advise that you take out your own personal accident and cancellation cover.

Standard holiday insurance does not cover for adventurous activities. We would suggest insurance through the BMC - https://www.thebmc.co.uk/modules/insurance/default.aspx

EQUIPMENT

Equipment that you loan or use for your course is your responsibility, you may be asked to replace an item if you damage or loose it due to neglect.

MEDICAL CONDITIONS

Chris Moore should be informed of any relevant medical conditions or injuries of ALL participants this is to help us keep you safe on the activities.

You have certain legal rights to control what we do with your information. This includes the right to get access to the personal information we hold about you, request us to correct or update incorrect information, to object to or request that we restrict processing your information in certain circumstances and to object to direct marketing. To change your marketing preferences you can email us directly - mooremountaineering@gmail.co.uk

Why we need the information about you?

At the point of booking we request that you fill in a participant consent/booking form. All of the information we collect from this form is relevant to the processing of your booking and enables us to communicate with you regarding your booking. We also need to make sure your instructor has relevant information to help with making safe decisions when out with you.

Who is it shared with?

We only share the information on your consent form with the instructors that you will be having your adventure with, so they can make contact at the start of the day and are able to make good decisions to keep you safe.

What about marketing and social media?

We may use your name and email address in the future to contact you for marketing purposes - new courses or opportunities we think you might be interested in.

We also ask your consent to use photos of you out with us on our social media and for marketing. If you wish to withdraw this consent you can do so by contacting us.

How long do we keep information for?

Effective from 6th August 2023.